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Forbes Travel Guide
Добавлен 1 сен 2011
Forbes Travel Guide created the original Five-Star rating system for hospitality. We started in 1958, as Mobil Travel Guide, a guidebook for US motorists. Today, we are the only independent, global rating agency for luxury hospitality.
Forbes Travel Guide provides training and assessment services for organizations that place a premium on service excellence. We serve hotels/resorts, restaurants, spas, cruise lines, luxury residential, private aviation, and more. Contact us: partner.forbestravelguide.com/contact
Forbes Travel Guide provides training and assessment services for organizations that place a premium on service excellence. We serve hotels/resorts, restaurants, spas, cruise lines, luxury residential, private aviation, and more. Contact us: partner.forbestravelguide.com/contact
Introduction To Forbes Travel Guide
Forbes Travel Guide is the global authority on genuine Five-Star service. Learn about our history and highlights of our global collection of Star-Rated hotels, restaurants, and spas-representing the very best of luxury hospitality. Learn more: www.forbestravelguide.com/about
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Видео
Forbes Travel Guide Service Energizers
Просмотров 3,5 тыс.Год назад
Introducing Forbes Travel Guide Service Energizers, your daily pre-shift activity delivered digitally that will create alignment, enhance service delivery and build staff culture.
Behind Forbes Travel Guide's Star Ratings
Просмотров 7 тыс.Год назад
What goes into a Star-Rating? And what's it like to be an inspector for the most luxurious hotels, restaurants and spas in the world? Find out how we choose where to go, and what we look for in a Five-Star experience. Learn more: www.forbestravelguide.com/about
Efficiency
Просмотров 7 тыс.Год назад
Efficiency is about the ultimate guest luxury: Time. But efficiency is not a race for who is the fastest. Instead, it’s about setting expectations and honoring them.
Guest Comfort & Convenience
Просмотров 8 тыс.Год назад
Guest Comfort & Convenience focuses on making the guest comfortable and ensuring that service is seamless. Because of its importance to the guest experience, it is one of FTG’s high impact classifications.
Sense of Luxury
Просмотров 11 тыс.Год назад
Sense of Luxury is one of FTG’s high impact classifications, encompassing not just the luxuriousness of surroundings and amenities, but also making guests feel pampered through the service we provide.
Cleanliness & Condition
Просмотров 6 тыс.2 года назад
The cleanliness and condition of your property have a huge impact on a guests’ impressions of their visit. Learn what Forbes Travel Guide’s inspectors are looking for when they assess this crucial classification. This video is the tenth in our series that introduces Forbes Travel Guide and our Classifications - all in two minutes or less.
Wellness
Просмотров 6 тыс.2 года назад
Wellness is the newest of Forbes Travel Guide’s classifications, introduced in 2021 for hotels, restaurants and spas. Wellness standards address the guest’s ability to embrace a healthy lifestyle when traveling, including quality of sleep, nutrition, fitness and more.
Staff Appearance
Просмотров 17 тыс.2 года назад
Staff Appearance is about more than just having a uniform that is neat and clean. It encompasses all aspects of how we present ourselves to guests, including everything from posture to hygiene. Learn more about this essential Classification.
Graciousness, Thoughtfulness & Sense of Personalized Service
Просмотров 13 тыс.2 года назад
Graciousness, Thoughtfulness & Sense of Personalized Service
Technical Execution, Skill & Knowledge
Просмотров 11 тыс.2 года назад
Technical Execution, Skill & Knowledge
An Introduction to Forbes Travel Guide's Classifications
Просмотров 11 тыс.2 года назад
An Introduction to Forbes Travel Guide's Classifications
Exclusive Lutron Webinar - Beyond Ambience: How Lighting Can Increase Hotel Revenue
Просмотров 7243 года назад
Exclusive Lutron Webinar - Beyond Ambience: How Lighting Can Increase Hotel Revenue
Hotel Employee of the Year 2021- The Tokyo Station Hotel
Просмотров 5243 года назад
Hotel Employee of the Year 2021- The Tokyo Station Hotel
Hospitality Now | What's Next For Global Travel
Просмотров 1,8 тыс.3 года назад
Hospitality Now | What's Next For Global Travel
Stronger Together | Middle East & Africa
Просмотров 8613 года назад
Stronger Together | Middle East & Africa
Stronger Together | Mexico, Caribbean, Bermuda, Central & South America
Просмотров 9483 года назад
Stronger Together | Mexico, Caribbean, Bermuda, Central & South America
Stronger Together - A Global Perspective
Просмотров 3,4 тыс.4 года назад
Stronger Together - A Global Perspective
this is great. thanks for sharing
Would be great to have subtitles. Thank You for your videos.
My wife tells me she does not love working under Forbes Travel Guide. I pray Forbes puts more love into their hotel audits. Would you like 'Rigorous training"? Has Forbes ever surveyed the satisfaction of their 'standards'? I believe they already know the answer.
Thankful to Forbes Travel Guide for endorsing my travel agency's service!
Will you be posting the 2023/2024 high impact areas or are they the same as 2022?
How’s everything going?! what a perfect ~ 🎥
😎💷
Communication and timing is everything👍
I loved this panel! Thank You!
Interesting 😍
Khalid Eljai
Sincerely wishing that there can be personal learning on this professional program.
same. have you found any since? any info would be appreciated. thx
Here looking for the same exact thing.
Where can we see these standards outlined?
Hello, Flora. If your property receives Forbes Travel Guide reports, you can find a link to the Sustainability standards on the Report Text > Sustainability page.
🌸 ᎮᏒᎧᎷᎧᏕᎷ
Great
Thank you for sharing, this is a great reminder of all hoteliers and this was what I am always keeping in mind when I was with guests when I was still in the hotel industry I hope I can find a job to get back to work again in the hotel in the foreign country or overseas
Thanks for your comment. Wishing you all the best on your job search.
@@forbestravelguidethank you 🙏❤🇵🇭
On point!
"Guests are my Teachers." All those years of experience and still says there are many things we can learn from the different guest. Wow!! RESPECT for Mr.Sugimoto!
Wonderful information! Thank you for posting.
This is from a few months ago yet still relevant. Looking forward to seeing all of us in this industry come out stronger. Big take home is invest in your human capital and stay in touch with your clients, colleagues and industry partners.
Love South America! Looking forward to the next one! Would love some valuable feedback of our videos if you ever get a spare two seconds!
Thank you to all the leaders for being so honest, sharing insights & showcasing the right balance of optimism- A great learning session. Excellent webinar, thank you Filip.
We appreciate you watching, and thank you for your comment.
thaks for all this information in Cabo Mexico we are happy to assist you
I really want to use this model for Garabage Heaps and Scrapyards as A Dumpsite Recyling Grading Stars for recycling plants around the world
A legend in Hospitality.
wow, such nice hotels
Why Dr. Oz? I don't believe he is an expert in infectious diseases?